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How long will my order take to arrive?
How is my order packaged during shipping?
Where will my order be sent from?
What if my order item(s) are out of stock?
Where do you ship?
What is your return policy?


How long will my order take to arrive?
It generally takes 24-48 hours to process your order before it ships. Depending on your shipping address, it can take between 5-10 days from order date for domestic orders and up to 3 weeks for international orders.

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How is my order packaged during shipping?
We will pack your order securely with bubble wrap and into a padded postbag. Gift box options are also available.

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Where will my order be sent from?
Perth, Western Australia

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What if my order item(s) are out of stock?
We will notify you immediately, and give you an estimate as to when it will be available. We will also offer an alternative.

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Where do you ship?
We ship worldwide to the following countries: United States, Canada, England, New

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What is your return policy?
Many online jewellry retailers do not accept returns. However if for any reason you are not completely satisfied with any piece purchased, you may return the item for a full refund within 30 days of postage, as long as the item has no visible signs of wear or has not been altered in any way. A refund will be issued within 10 business days. In order for a full refund to be granted, all items must be returned in unworn condition. Unworn means that there are no visible sign of wear on the item. Place all original packaging in the box and be sure to insure the package for its full retail value. Items that have been altered, resized or damaged in any way cannot be returned. Returns received where packages are not properly packaged or insured will be refused receipt.

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Last Updated: 29 Dec 2007 01:13:16 PST home  |  about  |  terms  |  contact
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